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"Data Protection"

Data Protection Policy

Introduction:

At The Dreamland Homes and Event Center, we value your privacy and are committed to safeguarding your personal data. Our practices comply with Ghana’s Data Protection Act, 2012 (Act 843), ensuring that your information is collected, processed, and stored responsibly.

Data Collection

We collect personal information for the following purposes:

  • Personal Information:
    Name, contact details, nationality, and identification documents.
  • Payment Information:
    Credit card details, billing address, and transaction history.
  • Preferences:
    Room preferences, dietary needs, or special requests to enhance your experience.
  • Technical Information:
    IP addresses, browser type, and visit history to improve website functionality.

Consent

  • Explicit Consent:
    We ensure that guests provide explicit consent before data collection, especially for sensitive information such as identification documents.
  • Purpose-Driven Collection:
    Data is collected only for specified, legitimate purposes, such as managing reservations or personalizing services.
  • Withdrawal of Consent:
    Guests may withdraw consent at any time without affecting the legality of prior processing.

Data Usage

We use collected data to:

    • Enhance Services:
       Provide personalized guest experiences and improve service delivery.
    • Marketing & Promotions:
       Share promotional offers or newsletters, only if the guest has opted in.
    • Compliance:
       Fulfill legal and regulatory requirements, such as tax reporting or government-mandated disclosures.

Data Security

  • Encryption & Storage:
    Sensitive data such as payment details are encrypted and securely stored.
  • Access Control:
    Only authorized personnel have access to personal data, ensuring confidentiality.
  • Regular Audits:
    We conduct regular data protection audits to ensure compliance and security.

Right to Access & Correction

Guests have the following rights regarding their personal data:

    • Access to Data:
       Request a copy of the personal data we hold about them.
    • Correction & Deletion:
       Request correction of inaccurate data or deletion of data no longer necessary for the original purpose.
    • Data Portability:
       Receive their data in a portable format, if applicable.

Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, data will be securely deleted.

Third-Party Sharing

We do not share personal data with third parties except:

  • Service Providers:
     Trusted vendors assisting in operations, such as payment processors or IT services, bound by confidentiality agreements.
  • Legal Obligations:
     When required by law or to protect legal rights.

Contact for Data Protection

For inquiries regarding data protection or to exercise your rights, please contact our Data Protection Officer at:

  • Email: freddy@dreamlandhouses.com
  • Phone: 0244272659